Terms and Conditions

Refunds & Replacements

Refunds or replacements are available if:
  • The wrong product was shipped. This includes the wrong size, color, font, or any other deviation from the original order.
  • The product was damaged in shipping. We try to use the most durable shipping methods, but if the mail carrier damages the product, we will gladly replace it.

If there was an error applying the vinyl, you just need a small piece to fix the decal, it will be shipped at no extra cost to you. Just contact us and let us know. However, if the product was large or the entire product was damaged during application, contact us to see if your product is eligible for a discount. JUST BE SURE TO BE VERY CAREFUL WHEN APPLYING THE VINYL AND READ THE INSTRUCTIONS PROVIDED! If you have lost your application instructions, we have provided a digital copy of the application instructions.

The Wall Works does not refund any custom orders. These are orders using the "Create Your Own" tool, or any other order created by the custom design team. Be sure that when you order you know exactly what you are getting. If you have any questions, please contact us.

If you have any questions or concerns, please read our FREQUENTLY ASKED QUESTIONS. This especially outlines our vinyl types and which surfaces they will and will not stick to. If you are unsure that the vinyl will stick to the surface you are wanting to apply it to, please contact us and will will gladly send you a free sample.

Coupons & Discounts

Coupons are only valid for online purchases. They do not apply to custom designs from our design team. You can contact the design team by filling out the contact form. Coupons are only valid at checkout, and cannot be applied after checking out.

Glass Etching

If any of your items have the option of glass etching, you agree and understand that this is a permanent process. The cream used is a product of ARMOUR PRODUCTS, and is dangerous to handle. The Wall Works is not responsible for any harm or health issues in result of the use of the glass etching cream. Below is the warning label from the product.

KEEP OUT OF REACH OF CHILDREN & PETS. Contains Ammonium/Sodium Bifluorides. Avoid contact with eyes and skin. Do no taste, swallow, or breathe liquid or mist. Always use near water, use in well venthilated area. Wear long sleeved proctective garments, rubber or plastic gloves, and protective glasses or goggles. Rinse empty container thoroughly with water before discarding in proper receptacle.
FIRST AID: immediate action required if contact occurs. Call your poison center, emergency department, or a physician. Specific hydrofluoric acid antedote treatment may be required. For emergency information call Poison Control Center at 1-800-222-1222.
INTERNAL - Rinse mouth completely and drink a glass of water or milk. DO NOT induce vomiting.
EXTERNAL/SKIN - Remove contaminated clothing. Flush skin and exposed area with water for 15 minutes. EYES: Rinse immediately with water and continue to flush eyes with water for 10-15 minutes.